Refund & Returns Policy

We don't offer refunds for change of mind.

We're happy to provide an exchange or store credit (valid for 90 days) once the item is returned in original condition.

You may return eligible items within 30 days of receiving your order.

Items must be unused, unwashed, with tags attached and in original packaging.

For hygiene reasons, undergarments and swimwear can't be returned unless faulty. Items in the following categories are not eligible for change of mind returns:

• Vitamin supplements
• Consumable products (e.g., food and drinks)

Refunds are issued only for items that are faulty, damaged, or incorrect.

Once we receive and inspect your return, we'll notify you of the outcome.

Approved refunds are processed to your original payment method within 5–7 business days.

Shipping costs are non-refundable unless the product is confirmed faulty or the wrong item was sent.

Exchanges are available for size swaps where stock permits.

If your preferred size isn't available, we'll issue a store credit.

Contact us within 7 days of delivery with your order number and clear photos of the issue.

We'll cover all reasonable return shipping costs for approved faulty/incorrect items.

Email support@activera.com.au with your order number and reason for return.

We'll reply with return instructions and an RMA (if applicable).

Pack your item securely and send to:
Activ Era Returns

Tip: Use a trackable service and keep your receipt until your return is processed.

Customer must cover the cost of the return — unless the item is confirmed faulty or incorrect, in which case we'll cover reasonable return shipping.